Thermosash Service & Maintenance (TSM) is the newest operational pillar within the $150M+ Thermosash Group—joining Thermosash Commercial, Insite Façades, and Woods Glass. Established in late 2023, TSM was created not as a division, but as a strategic asset protection platform—bridging project delivery and long-term façade performance through diagnostics, lifecycle intelligence, and technical stewardship.

Appointed by the board to lead this Greenfields venture, I was entrusted with full responsibility to design, launch, and scale TSM under its own P&L from March 2024. My remit extended across strategy, systems, people, financials, governance, and brand identity, with a clear mandate to build a future-ready business that protects Thermosash's legacy and enhances client trust far beyond handover.

Industry-wide, the façade remediation and maintenance landscape had shifted rapidly. Cladding reform, increased insurance scrutiny, long-term performance obligations, and highly visible public projects all demanded a new level of strategic execution. Thermosash needed a solution that extended its legacy of quality beyond construction—and I delivered it 

Architected and Led by Chrisco

At Thermosash Service & Maintenance, I didn’t just grow a division—I built an entirely new operational model that reshaped how a 50-year-old company delivers long-term value in a post-defect, compliance-conscious market.

What began as a Greenfields business unit is now a strategic, non-asset-heavy consultancy and execution arm, operating independently within Thermosash Group’s legacy ecosystem.

Key Strategic Innovations:

Shift from Reactive Works to Strategic Asset Planning
We moved away from basic maintenance and defect repair to develop risk-weighted, forward-looking façade care plans—bridging the gap between building owners, councils, insurance, and operational budgets.

Integrated Risk, Compliance, and Lifecycle Strategy
I architected a model that doesn’t treat façade service work in isolation. It synthesises surveying, digital documentation, contractor scoping, lifecycle forecasting, and client-facing decision logic—all delivered with Thermosash's brand of precision and trust.

Accredited Service Methodology
Under my leadership, we created a structured, auditable model for working on live façades—training and accrediting people within our lane rather than relying on fragmented subtrades. This internal methodology allows us to uphold Thermosash standards across every technician and site.

Digital Intelligence Meets Legacy Trust
I led the implementation of Connecteam and real-time field documentation, merging it with Thermosash’s QA expectations to form a fully transparent façade intelligence system—auditable by building owners, councils, and internal directors alike.

Consulting-First, Delivery-Supported
Perhaps most profoundly, I inverted the traditional model. Rather than sell work then try manage risk, we lead with diagnostics and advice, turning Thermosash into a strategic partner instead of just a service provider.

Outcome:

Thermosash S&M is now a trusted technical partner to high-risk, high-visibility clients. It delivers outcomes with fewer assets, lower delivery overhead, and deeper client trust. The model is scalable, defensible, and positioned for intergenerational growth—because it’s based on thinking, not tools alone 

Strategic Business Design

• Created and executed the entire business structure, commercial model, and service framework for TSM, aligning with Group strategic priorities while ensuring high-operating independence

• Positioned TSM as a risk-mitigating lifecycle partner, not a reactive service vendor

Board-Level Operations & Governance

• Report directly to the Group Director – Commercial & Projects, with ongoing responsibility for financial performance, risk, HSE compliance, and strategic alignment

• Operate with full executive accountability across financials, performance tracking, client governance, and internal capability expansion

Integrated Systems for Scalable Delivery

• Implemented Connecteam as the digital backbone—integrating HR records, HSE tracking, QA workflows, task management, and client-side reporting into a single real-time platform

• Enabled external surveyors, auditors, and client PMs to access live QA documentation and performance records—ushering in a new era of transparency and accountability

Strategic Planning & Leadership

• Developed TSM’s 3-year growth plan with operational sequencing, talent forecast, and market engagement metrics

• Oversaw integration of TSM into all relevant Group tenders, warranty pathways, and strategic risk planning

Financial Stewardship

• Full responsibility for budget creation, revenue forecasting, cost control, and margin performance

• Embedded financial discipline into field and support operations, driving 55%+ margins across high-value works

Innovation in Diagnostic Intelligence

• Launched a proprietary Façade Condition Reporting & Risk Grading Framework, used by building surveyors, consultants, and client-side asset managers

• Deployed ASTM/WGANZ-aligned post-remedial testing protocols, ensuring objective verification and enabling clients to close the compliance loop confidently

People, Culture, Capability

• Led recruitment and development of all staff, spanning technical managers, rope access specialists, commercial admin, and project delivery

• Integrated succession planning, DEI values, and group-aligned performance metrics to build a culture of ownership and accountability

IP & System Stewardship

• Maintained stewardship over internal methodologies and innovations developed during employment—balancing Thermosash IP with pre-existing Agile systems

• Ensured group use of digital systems (including pricing, project structuring, and QA tools) was contractually protected and enterprise-safe

Digital Integration via Connecteam for live QA, HSE, HR, and compliance visibility

Workforce Structuring: I mapped, hired, and trained a multidisciplinary team including in-house abseil technicians, technical inspectors, and accredited façade specialists

Client Engagement & Pre-Contract Consulting: TSM doesn’t wait for work orders—we advise, inspect, and lead from the first point of need

Business & Project Achievements

• Successfully transitioned Fonterra from CIS Group to Thermosash by delivering a higher-value execution framework. Although the $48M project did not proceed due to client budget constraints, I took the proposal to execution-readiness and maintained the client relationship through high trust.

• Deployed a digital operations platform that captures and syncs QA, HSE, HR, and job site data—making it real-time accessible to Thermosash Group Directors, clients, independent surveyors, and auditors.

• Opened a new revenue stream as the preferred lifecycle partner to Thermosash Commercial, maintaining and verifying performance of newly completed buildings—ensuring long-term integrity and Group brand protection.

• Supported Building Surveyors with structured façade data collection and post-remedial testing, using in-house rope access teams trained in compliant documentation and image capture.

• Provided technical documentation, scope of works, and diagnostics to supplement and support surveyor reports, creating a seamless interface between inspection and delivery.

• Transformed over 100 individual job sites into a centralised strategic portfolio—auditable, forecastable, and managed with real-time data.

Digital Enablement & Client Transparency

• Built a real-time documentation system through Connecteam, ensuring:

  • HR records and certifications

  • HSE logs and incident tracking

  • QA documentation, scope variations, photographic evidence

  • Project-level correspondence and signoffs

  • Audit trail access for external surveyors, PMs, and Group management

Health, Safety & Compliance Leadership

• Responsible for full compliance under PCBU obligations, including:

  • H&S policy creation, audit design, and inspection scheduling

  • Contractor onboarding and competency verification

  • Incident investigation and near-miss tracking

  • Culture-building for site-level safety accountability

IP Governance

• Retained contractual stewardship over key Agile IP contributions including:

  • Agile Cladding and Unified Cavity Systems

  • Escutcheon penetration systems

  • Agile Decking, Fencing, Louvers, Modular Panels

  • Excel-based Job Management and Estimating System

• Allowed internal usage, while preserving post-employment innovation rights

Philosophy & Strategic Approach

At Thermosash Service & Maintenance, I didn’t just lead projects—I redefined the entire purpose of remedial work.

Rather than treating defects as problems to fix, I saw them as strategic insights—diagnostic indicators of deeper system behaviour. This reframing allowed us to shift from short-term patchwork to long-term asset stewardship.

Our approach begins where most providers disengage: post-handover. We created frameworks that protect not just buildings, but reputations, warranties, and future investment decisions. Façade condition reports evolved into structured decision tools. Post-remedial testing became a mechanism for compliance closure and insurance alignment.

Every methodology we built—every test, report, technician procedure, and document trail—was designed to be:

• Auditable by regulators

• Transparent to owners

• Defensible to insurers

• Trusted by future stakeholders

This is more than maintenance—it’s a mindset.
It’s how we proved that remediation, when done right, is leadership in disguise.

Strategic Readiness & Future Application

• Proven ability to design, build, and lead Greenfields business units inside complex, legacy enterprise environments

• Demonstrated success in aligning service architecture with capital efficiency, client trust, and long-term brand strategy

• Strategic influence across construction, compliance, consulting, and lifecycle asset management

• Deep experience in talent development, digital enablement, and operational transparency across cross-functional teams

• Board-trusted leadership, delivering innovation with governance discipline and high-trust reporting

• Positioned to expand enterprise systems, launch new verticals, or scale national lifecycle platforms with measurable commercial impact

TSM is now a proven business model. It delivers:

• Strategic lifecycle protection for the Group’s largest assets

• Documented, audit-friendly performance history across projects

• Lower cost of delivery per project through lean, high-trust teams

• Higher client retention through consulting-led diagnostics

I built a division that protects the business from below while elevating its position from above.
Thermosash isn’t just a builder anymore. 

It’s a lifecycle steward. That’s the legacy I’ve set in motion.

• Fonterra Façade Remediation (Execution-Ready, $48M) – Strategic transfer from CIS; full scope developed

• 205 Queen Street – Multi-stage leak diagnostics and sealant programme, scaffold-free execution

• PD Insurance HQ – Survey, post-construction remedials, QA report-to-client methodology

• NZICC (Woods Glass Legacy Asset) – Testing, reporting, warranty maintenance strategy

• Quest Highbrook – Concrete to joinery panel sealants – recurring service

• AUT B201/B310 – Access strategy, replacement, and recladding of defective backpan assemblies

• RJH Portfolio Support – High-trust Tier 1 client engagement and long-term pipeline development